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Flu Vaccines - we are now coming into Autumn so please book your annual Flu vaccination and support surgeries with our Flu campaign!  Flu clinics are now being held for the over 65 and anyone with a long term medical condition over the age of 18.  Child flu vaccines are also available for those between the ages of 2 up to 4 years.

We regard the care for your health as a partnership between yourself and the Doctors and Staff. The success of this partnership depends on co-operation and a shared responsibility. In this Charter we set out what our mutual responsibilities are to achieve a high standard of care.


  • All patients registering with the Practice will be given a practice booklet which details the services available and a brief description of the doctors.
  • We will offer an urgent consultation on the same day in an emergency situation.
  • We aim to see you within 20 minutes of your booked appointment time. You will be given an explanation for any delay of more than 30 minutes.
  • Emergency care is available 24 hours a day. 365 days of the year.
  • Patients will be referred for a specialist opinion when appropriate and referred for a second opinion if the specialist and GP agree this is desirable.
  • Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Non-urgent referrals will normally be made within 7 working days of the patient consultation or the doctor’s decision to refer.
  • Medication will be prescribed as appropriate by the GP.
  • Our aim is to have repeat prescriptions ready within 48 working hours. For further details please see the appropriate section in the practice booklet.
  • When a doctor or nurse arranges for an investigation or test to be carried out they will explain to the patient how to obtain the results.
  • You have the right to access your medical record. For further information please see the appropriate section in the practice booklet.
  • Confidentiality is of the utmost importance and practice staff are under a legal duty to maintain patient confidentiality at all times.
  • When medical records are requested for transfer by the Health Authority they will be dispatched within 5 days and within one working day when the record is requested urgently.
  • Your constructive comments and suggestions on our services will be welcome. A suggestion box is available for this purpose.
  • Any complaints will be dealt with as swiftly as possible. For further details see either the appropriate section in the practice booklet or the poster displayed in Reception.
  • Practice procedures are constantly under review and any changes that affect patients will be clearly explained.
  • Doctors and staff are involved in continued education and training.
  • You have the choice whether or not to participate in research or medical student training.
  • You will be received and addressed with courtesy and respect.


  • Inform us of any change in name, address or telephone number.
  • Be punctual for appointments and let us know in good time if you are unable to attend.
  • Please make an individual appointment for each person to be seen.
  • Check in at reception on arrival.
  • Only request a home visit if you are too ill to come to the surgery. A Doctor can see 4-5 patients in the time it takes to visit you at home.
  • Out of hours visits should be for emergencies only.
  • You are responsible for your health. Please act upon our advice and take medication as prescribed.
  • Request your repeat prescriptions in good time (minimum of 48 hours). Do not wait until you run out of medication.
  • We believe we have the right to bring to your attention if you have made inappropriate use of our services.
  • We expect you to treat our staff and Doctors with the same courtesy and respect.
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