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IMPORTANT INFORMATION FOR PATIENTS - CORONAVIRUS

To reduce the spread of the virus we are discouraging patients attending the surgery unless you have had a triaged appointment confirmed.  If you require repeat medication please sign up for patient access or contact oxshott.reception@nhs.net or telephone 01372 844000.  Specimens  can be put through the surgery letterbox before 10.45am Mon- Friday.

This measure has been implemented as a temporary measure to protect both our patients and staff.

Thank you for your understanding and co-operation.

 

 

What are the symptoms? Symptoms include:

  • Fever.
  • Dry cough.
  • Difficulty breathing.
  • Severe acute respiratory infection (including shortness of breath, dry cough or sore throat).
  • Loss of appetite.
  • Sweating and shivering.
  • Headaches and muscle aches.
  • Pneumonia symptoms – increasing cough and shortness of breath, sometimes with blood-stained or rust-coloured sputum

Who is at risk? You are at increased risk if you:

  • Have been in an area where the virus could have been acquired in the last fourteen days (eg Wuhan).
  • Have had contact with someone with a confirmed case of coronavirus in the last fourteen days.
  • Are a healthcare worker caring for people with severe respiratory infections.
  • Have flu-like symptoms and have had contact with a hospital in an affected country or had contact with markets selling animals or fish in Hubei province in the last 14 days.

 

How do I get help if I think I might be affected? According to Public Health England’s guidance:

  • You should stay indoors and avoid contact with other people.
  • You should not attend your GP practice – they are not equipped to handle cases of this coronavirus as you will need specialist testing and care.
  • You should call 111 for advice – make sure you let them know if you’re in one of the at risk groups above.
  • You (or the clinician) should call ahead before going to hospital and let them know you think you may be affected.
  • You should not use public transport or taxis to get to the hospital.
  • You will need to be put into isolation away from other patients and staff.
  • When you arrive, you will need to expect the team treating you to wear protective equipment until the infection has been ruled out or confirmed.

 

PPG Information - Would you like to join our Patient Participation Group?  Would you like to join the committee or become a member?   Please click on the link below to find out more.

FOOD BANK - We are now a drop off point for the food bank if you would like to make a donation to help local families in Oxshott and Cobham.  Items required this month are tinned vegetables, tinned custard, tinned tomatoes, UHT milk, fruit juice or squash.  Please ensure no food is out of date with a minimum 3 month expiry date.  All donations are greatly appreciated.

Your Part To Play

How do you view your local surgery?

Most people view GP surgeries as a resource for when things go wrong, when they have a health concern or when their medical condition needs checking up.  In many ways, the care provided by GP surgeries is often reactive as patients in general look to their doctor to make things better when things go wrong.

Live longer live healthier

But the responsibility for your health and your sense of well being does not rest on doctors alone.  In fact, there is a growing body of evidence that shows that if patients, you, take responsibility for your own health, then you will live longer, and live healthier. 

So the question everyone must ask themselves is this:  “do you want to live longer and healthier?” If the answer is an emphatic ‘yes’, then read on.

Your three steps

Step one: minor illnesses - take responsibility and protect your health resources.  One in 5 appointments with a GP is for a minor illness such as a cough, cold, flu, rash, or back pain. Whilst minor illnesses never feel minor at the time, in the majority of cases they can be treated using over the counter medication and advice online and from your local pharmacy.  In fact, the advice and direction given by a doctor regarding a minor illness is unlikely to be different to information you can receive from the other source. 

Why mention this?  Well, the difficulty is that if 1/5th of all our appointments are taken up with minor illnesses that can be self-managed and will usually resolve themselves within a given time frame, this means that we have less appointments for other reasons.  Many appointment systems struggle with demand because whilst access has improved over the years, this has been largely offset with the increase in demand for minor illnesses.

Of course, we will never refuse a request for an appointment from anyone who is registered with us.  But ask yourself a question - if you needed to see a doctor for something other than a minor illness, perhaps an emerging medical condition, would you feel frustrated if your appointment options were limited because of unnecessary demand?  You could ask yourself another question - would you pay £25 for an appointment with a doctor if in all likeliness the advice you would receive would be to drink plenty of fluids and take paracetamol?

Common sense has to prevail if we are to make the most of the limited resources we have.  Minor illnesses can be upsetting and worrying, but if you learn as much as you can about minor illnesses by using the resources available e.g. through http://www.nhs.uk/ , http://www.nhsdirect.co.uk/ and your local pharmacist, you will gain in confidence.  More importantly, you will take control of your health and wellbeing.

And for your added assurance, we will still always be here for you should your minor illness persists or if you have any additional concerns. 

Step two: long term conditions - take responsibility and learn as much as you can.

Long term conditions are illnesses and diseases that are likely to remain for some length of time, normally for the rest of your life.  These include asthma, chronic heart disease, heart failure, COPD, diabetes.  In fact, there are many different types of long term conditions, and each one has a significant impact on your health.

In order for you to live longer and live healthier, there are a number of essentials that you must follow:

  1. Always follow the advice of your doctor or nurse.  This includes taking your medication.  Remember, simply because you feel well, does not mean that your long term condition no longer exists or has an impact.
  2. Learn as much as you possibly can about your long term condition.  We have created a special page on this site for you to do just that.  Learning about your condition and following the advice given will have a positive impact on your health. A fact!
  3. Lose the ‘habits’, eat healthily and exercise appropriately.  Habits include smoking and excessive drinking.  You may not notice the negative impact habits have, but then people rarely realise they are getting sunburnt whilst lying out in the sun until it is too late.  Equally, people often do not experience immediate health benefits once they have taken action to cut out a habit.  But as well as preventing further deterioration, you will experience health benefits over time.  You just need to give it time!

Step three:  prevention is always better than cure.

You may not have a minor illness or a long term condition currently, but remember, they start for a reason! 

That reason is likely linked to your diet, exercise, and bad habits such as smoking and excessive alcohol drinking.  It is more important than you realise, that you eat a balanced diet and get regular exercise.  There are many resources available on the internet. 

Remember the golden rule – prevention is better than cure, and a cure may not always be possible so take responsibility for your own health and wellbeing and you will add years to your life, and life to your years!



 
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