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IMPORTANT INFORMATION FOR PATIENTS - CORONAVIRUS

 

 

 

What are the symptoms? Symptoms include:

  • Fever.
  • Dry cough.
  • Difficulty breathing.
  • Severe acute respiratory infection (including shortness of breath, dry cough or sore throat).
  • Loss of appetite.
  • Sweating and shivering.
  • Headaches and muscle aches.
  • Pneumonia symptoms – increasing cough and shortness of breath, sometimes with blood-stained or rust-coloured sputum

Who is at risk? You are at increased risk if you:

  • Have been in an area where the virus could have been acquired in the last fourteen days (eg Wuhan).
  • Have had contact with someone with a confirmed case of coronavirus in the last fourteen days.
  • Are a healthcare worker caring for people with severe respiratory infections.
  • Have flu-like symptoms and have had contact with a hospital in an affected country or had contact with markets selling animals or fish in Hubei province in the last 14 days.

 

How do I get help if I think I might be affected? According to Public Health England’s guidance:

  • You should stay indoors and avoid contact with other people.
  • You should not attend your GP practice – they are not equipped to handle cases of this coronavirus as you will need specialist testing and care.
  • You should call 111 for advice – make sure you let them know if you’re in one of the at risk groups above.
  • You (or the clinician) should call ahead before going to hospital and let them know you think you may be affected.
  • You should not use public transport or taxis to get to the hospital.
  • You will need to be put into isolation away from other patients and staff.
  • When you arrive, you will need to expect the team treating you to wear protective equipment until the infection has been ruled out or confirmed.

 

PPG Information - Would you like to join our Patient Participation Group?  Would you like to join the committee or become a member?   Please click on the link below to find out more.

FOOD BANK - We are now a drop off point for the food bank if you would like to make a donation to help local families in Oxshott and Cobham.  Items required this month are tinned vegetables, tinned custard, tinned tomatoes, UHT milk, fruit juice or squash.  Please ensure no food is out of date with a minimum 3 month expiry date.  All donations are greatly appreciated.

Consultation Tips

Before your appointment please make a list of what you want to ask the doctor.

Always start with the most important query first.

One problem at a time as thorough assessment and careful consideration is required. One problem per appointment.

Consultation length is 10 minutes, a double appointment may be appropriate for multiple problems or additional necessary clinical reviews, please be prepared for this.

A telephone appointment with a doctor may be more appropriate and more easily accommodated for, especially for queries and advice.

Where possible patients with language barriers are encouraged to bring an aid to help with their consultation.

Please bring with you any new hospital correspondence or medications to your appointment where possible. The hospital letters may not arrive promptly, some time needs to be given for this. You may want to call and check this first.

Please let the surgery know in advance if you cannot make your appointment or are held up with any short delay. Lateness beyond appointment time means that you will be asked to rebook.

Routine appointments can be accommodated with a named doctor where available, emergency appointments may not.



 
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