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To reduce the spread of the virus we are discouraging patients attending the surgery unless you have had a triaged appointment confirmed.  If you require repeat medication please sign up for patient access or contact or telephone 01372 844000.  Specimens  can be put through the surgery letterbox before 10.45am Mon- Friday.

This measure has been implemented as a temporary measure to protect both our patients and staff.

Thank you for your understanding and co-operation.



What are the symptoms? Symptoms include:

  • Fever.
  • Dry cough.
  • Difficulty breathing.
  • Severe acute respiratory infection (including shortness of breath, dry cough or sore throat).
  • Loss of appetite.
  • Sweating and shivering.
  • Headaches and muscle aches.
  • Pneumonia symptoms – increasing cough and shortness of breath, sometimes with blood-stained or rust-coloured sputum

Who is at risk? You are at increased risk if you:

  • Have been in an area where the virus could have been acquired in the last fourteen days (eg Wuhan).
  • Have had contact with someone with a confirmed case of coronavirus in the last fourteen days.
  • Are a healthcare worker caring for people with severe respiratory infections.
  • Have flu-like symptoms and have had contact with a hospital in an affected country or had contact with markets selling animals or fish in Hubei province in the last 14 days.


How do I get help if I think I might be affected? According to Public Health England’s guidance:

  • You should stay indoors and avoid contact with other people.
  • You should not attend your GP practice – they are not equipped to handle cases of this coronavirus as you will need specialist testing and care.
  • You should call 111 for advice – make sure you let them know if you’re in one of the at risk groups above.
  • You (or the clinician) should call ahead before going to hospital and let them know you think you may be affected.
  • You should not use public transport or taxis to get to the hospital.
  • You will need to be put into isolation away from other patients and staff.
  • When you arrive, you will need to expect the team treating you to wear protective equipment until the infection has been ruled out or confirmed.


PPG Information - Would you like to join our Patient Participation Group?  Would you like to join the committee or become a member?   Please click on the link below to find out more.

FOOD BANK - We are now a drop off point for the food bank if you would like to make a donation to help local families in Oxshott and Cobham.  Items required this month are tinned vegetables, tinned custard, tinned tomatoes, UHT milk, fruit juice or squash.  Please ensure no food is out of date with a minimum 3 month expiry date.  All donations are greatly appreciated.

We regard the care for your health as a partnership between yourself and the Doctors and Staff. The success of this partnership depends on co-operation and a shared responsibility. In this Charter we set out what our mutual responsibilities are to achieve a high standard of care.


  • All patients registering with the Practice will be given a practice booklet which details the services available and a brief description of the doctors.
  • We will offer an urgent consultation on the same day in an emergency situation.
  • We aim to see you within 20 minutes of your booked appointment time. You will be given an explanation for any delay of more than 30 minutes.
  • Emergency care is available 24 hours a day. 365 days of the year.
  • Patients will be referred for a specialist opinion when appropriate and referred for a second opinion if the specialist and GP agree this is desirable.
  • Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Non-urgent referrals will normally be made within 7 working days of the patient consultation or the doctor’s decision to refer.
  • Medication will be prescribed as appropriate by the GP.
  • Our aim is to have repeat prescriptions ready within 48 working hours. For further details please see the appropriate section in the practice booklet.
  • When a doctor or nurse arranges for an investigation or test to be carried out they will explain to the patient how to obtain the results.
  • You have the right to access your medical record. For further information please see the appropriate section in the practice booklet.
  • Confidentiality is of the utmost importance and practice staff are under a legal duty to maintain patient confidentiality at all times.
  • When medical records are requested for transfer by the Health Authority they will be dispatched within 5 days and within one working day when the record is requested urgently.
  • Your constructive comments and suggestions on our services will be welcome. A suggestion box is available for this purpose.
  • Any complaints will be dealt with as swiftly as possible. For further details see either the appropriate section in the practice booklet or the poster displayed in Reception.
  • Practice procedures are constantly under review and any changes that affect patients will be clearly explained.
  • Doctors and staff are involved in continued education and training.
  • You have the choice whether or not to participate in research or medical student training.
  • You will be received and addressed with courtesy and respect.


  • Inform us of any change in name, address or telephone number.
  • Be punctual for appointments and let us know in good time if you are unable to attend.
  • Please make an individual appointment for each person to be seen.
  • Check in at reception on arrival.
  • Only request a home visit if you are too ill to come to the surgery. A Doctor can see 4-5 patients in the time it takes to visit you at home.
  • Out of hours visits should be for emergencies only.
  • You are responsible for your health. Please act upon our advice and take medication as prescribed.
  • Request your repeat prescriptions in good time (minimum of 48 hours). Do not wait until you run out of medication.
  • We believe we have the right to bring to your attention if you have made inappropriate use of our services.
  • We expect you to treat our staff and Doctors with the same courtesy and respect.
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