This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



Flu Vaccines - These are still available, please book your annual Flu vaccination and support surgeries with our Flu campaign!  Flu clinics are now being held for the over 65 and anyone with a long term medical condition over the age of 18.  Child flu vaccines are also available for those between the ages of 2 up to 4 years.

We regard the care for your health as a partnership between yourself and the Doctors and Staff. The success of this partnership depends on co-operation and a shared responsibility. In this Charter we set out what our mutual responsibilities are to achieve a high standard of care.


  • All patients registering with the Practice will be given a practice booklet which details the services available and a brief description of the doctors.
  • We will offer an urgent consultation on the same day in an emergency situation.
  • We aim to see you within 20 minutes of your booked appointment time. You will be given an explanation for any delay of more than 30 minutes.
  • Emergency care is available 24 hours a day. 365 days of the year.
  • Patients will be referred for a specialist opinion when appropriate and referred for a second opinion if the specialist and GP agree this is desirable.
  • Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Non-urgent referrals will normally be made within 7 working days of the patient consultation or the doctor’s decision to refer.
  • Medication will be prescribed as appropriate by the GP.
  • Our aim is to have repeat prescriptions ready within 48 working hours. For further details please see the appropriate section in the practice booklet.
  • When a doctor or nurse arranges for an investigation or test to be carried out they will explain to the patient how to obtain the results.
  • You have the right to access your medical record. For further information please see the appropriate section in the practice booklet.
  • Confidentiality is of the utmost importance and practice staff are under a legal duty to maintain patient confidentiality at all times.
  • When medical records are requested for transfer by the Health Authority they will be dispatched within 5 days and within one working day when the record is requested urgently.
  • Your constructive comments and suggestions on our services will be welcome. A suggestion box is available for this purpose.
  • Any complaints will be dealt with as swiftly as possible. For further details see either the appropriate section in the practice booklet or the poster displayed in Reception.
  • Practice procedures are constantly under review and any changes that affect patients will be clearly explained.
  • Doctors and staff are involved in continued education and training.
  • You have the choice whether or not to participate in research or medical student training.
  • You will be received and addressed with courtesy and respect.


  • Inform us of any change in name, address or telephone number.
  • Be punctual for appointments and let us know in good time if you are unable to attend.
  • Please make an individual appointment for each person to be seen.
  • Check in at reception on arrival.
  • Only request a home visit if you are too ill to come to the surgery. A Doctor can see 4-5 patients in the time it takes to visit you at home.
  • Out of hours visits should be for emergencies only.
  • You are responsible for your health. Please act upon our advice and take medication as prescribed.
  • Request your repeat prescriptions in good time (minimum of 48 hours). Do not wait until you run out of medication.
  • We believe we have the right to bring to your attention if you have made inappropriate use of our services.
  • We expect you to treat our staff and Doctors with the same courtesy and respect.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website